What should security guards ensure when communicating about an incident?

Providing clear and comprehensive information is crucial when security guards communicate about an incident because it ensures all relevant facts are accurately conveyed, which is essential for proper documentation, assessment, and response. Clear communication helps avoid misunderstandings and misinterpretations that could lead to inadequate responses or further complications.

Comprehensive details allow for a complete picture of the situation to be conveyed, which can be critical when the information is passed on to law enforcement or other authorities. This thoroughness can include the sequence of events, descriptions of involved individuals, locations, and any evidence gathered. Effective communication also builds trust among team members and with the public, as it shows professionalism and reliability in handling incidents.

Focusing solely on what one thinks is relevant or omitting details may lead to critical information being missed, which could hinder any follow-up actions or investigations. In contrast to exaggerating details, which can lead to significant credibility issues, being factual and detailed supports a transparent and responsible approach to incident reporting.