What is the best practice for a security guard confronted with an aggressive individual?

Using de-escalation techniques and avoiding confrontation is the best practice for a security guard confronted with an aggressive individual because it helps to calm the situation and reduce the risk of violence. De-escalation involves techniques such as active listening, maintaining a non-threatening posture, speaking in a calm and controlled manner, and showing empathy towards the individual. These strategies can often diffuse heightened emotions and lead to a more constructive dialogue.

In this context, engaging aggressively to assert authority can escalate the situation rather than resolve it. Immediately calling law enforcement, while sometimes necessary, may not be the most effective initial response since it can lead to delayed resolution of the situation and may make the individual feel cornered. Ignoring the individual does not address the aggression and can potentially allow the situation to worsen, as it fails to acknowledge the person’s behavior or needs, which could lead to further escalation.

By focusing on de-escalation, security personnel can effectively manage aggressive encounters while prioritizing the safety of themselves and those around them.